We are pleased to offer a 6-month warranty on all orders, giving you extra peace of mind when deciding on which room you will next decorate with Home Garden Direct furniture.
How does it work?
The manufacturer's guarantee starts from your date of purchase and is valid for 6 months following this. The following product issues are covered by the guarantee:
- Faulty workmanship during manufacture.
- Frame breakage including timber, veneers, stability joints and springs.
- Components including handles, catches and hinges, interior fittings, drawer runners, reciprocal table leaf actions and butterfly leaves/extensions, motors and coffee tables incorporating function/storage.
What is not covered by the guarantee?
The following problems are not covered by our guarantee:
- If there is evidence that the product has been used inappropriately, or if it may have been misused or used in a non-domestic environment.
- Assembly damage due to deviation from product instructions.
- If the product has not been maintained according to care instructions.
- All repairs and alterations not made by us.
- Natural wear and tear
- Staining, excessive soiling, abrasion, tears and burns, accidental damage and natural cushion interior settlement due to use are not covered by this warranty.
- Damage caused by dye transfer from non-colorfast plastics, fabrics and clothing, or damage caused by delamination of the product or finish caused by contact with hair products and body products or other cosmetic applications such as tanning lotions, is not covered under warranty.
- Fading, cracking, and splitting of timber due to use
- Damage caused by extreme changes in humidity or direct heat sources such as air conditioning and radiators is not covered.
- If the product is in an unsanitary condition, we reserve the right to refuse to collect it.
- If the product has been exported outside of the United Kingdom and the Republic of Ireland
How do I submit a claim?
Please contact our customer service team by phone, email or live chat. We may require a proof of purchase and images or videos demonstrating the issue so we can verify any faults with the product.
What will happen next?
If we cannot repair your product, or do not offer a repair service for it, we will replace it with the same product, or an equivalent product. If this is no longer available, we will provide you with an appropriate refund at our discretion.