Where do we ship products to?
We currently ship products to Mainland UK.
Delivery charges
We understand that paying for delivery is something that no one likes. Retailers often offer free shipping as a way to attract customers, but this strategy can be harmful to the company's bottom line. There are two ways to provide free delivery: charging more for products or reducing customer service after the sale. One way or another you will pay for it.
All of our products have a delivery tab, where you’ll find the specific information for your product. You can check the charges and the time you can expect delivery here.
Shipping to the UK mainland costs between £3.99 and £19.99 depending on the size of the item and delivery method. Total shipping costs are capped at one delivery fee per order.
How soon can we expect delivery?
For standard sized items, we will dispatch orders within three business days. Delivery will take place 1-3 working days after dispatch in Mainland UK.
We will deliver oversized items on a 2-man delivery service. The delivery date is arranged with you to suit your schedule. The delivery period can be extended an extra 7 days at no charge.
If you ordered an item from Home Garden Direct that is currently not in stock or a made-to-order product or seasonal item that is on backorder, then you should refer to your order confirmation for the expected delivery date. We may experience delays beyond this date due to fabric delays or supplier issues, but we will keep you up to date if such a delay occurs.
If you have ordered multiple items from Home Garden Direct, all of your products will be shipped to you as soon as the final item is available in our warehouse and checks are complete. We do this to ensure that all of your products arrive at the same time for your convenience and also to help reduce our environmental impact. Thank you for understanding our policy.
If you need further assistance please contact us on 01793 290015 or by email.
Shipping methods
The shipping methods we currently use are Yodel and BJS.
Payment methods
The payment methods available on our e-commerce store are PayPal, credit and debit cards. Shop Pay, Apple Pay and Google Pay.