Billing Terms & Conditions

Home Garden Direct maintains the highest levels of security for the privacy and security of your payment and personal details.

We use the highest encryption technology and advanced firewalls to ensure that you're involved in secure online transactions.

To check whether a page is secure, look for the 'https' that replaces 'http' in the address window of your browser. You will also see a small padlock icon in the bottom bar of your browser window.

Using an unsecured network in a public place can be risky because it is open to interception by unauthorized people.

Connect only to wireless networks that you have verified as secure.

To ensure that your purchases with us are safe, we use Verified by Visa, Mastercard® SecureCode™, and American Express SafeKey SM. These programs verify your identity and help protect you against fraud.

In order to use these services, you must first register with the issuing bank or organisation.

When you have registered your card and created a private password with your card issuer, you can go through a simple check-out procedure by providing this password when prompted.

Bear in mind that

When you enroll in Verified by Visa, Mastercard SecureCode or American Express SafeKey, the card issuer assigns a password that is unique to you. We cannot access this password.

Public WiFi Use

Connecting to an unsecured wireless network in a public place can be risky because unauthorised people can intercept anything you send or receive over the internet. Secure wireless networks provide an added layer of security, and we recommend using them whenever possible.

Phishing

Phishing is a scam in which identity thieves attempt to get confidential information from you by masquerading as a reputable company or organization. They do this by sending out e-mails that appear to come from an authentic source, directing you to visit a malicious website where you will be asked to enter personal information, such as credit card numbers, social security number and passwords.

We never ask for personal information to be sent by email. If we need any details, we will ask you to contact us by phone. If you receive an email claiming to be from homegardendirect.co.uk asking you for information, please do not respond and let us know about it straight away.