Jane - 123 Ladder Bookcase with baskets - White

Where do we ship products to?

We currently ship products to Mainland UK.

Delivery charges

Shipping to the UK mainland costs between £4.95. Total shipping costs are capped at one delivery fee per order.

How soon can we expect delivery?

For standard sized items, we will dispatch orders within 3 business days. Delivery will take place 1-3 working days after dispatch in Mainland UK. For Larger sized items, delivery will take place within 3-5 working days. 

We will deliver oversized items on a 2-person delivery service. The delivery date is arranged with you to suit your schedule. The delivery period can be extended an extra 7 days at no charge.

If you ordered an item from Home Garden Direct that is currently not in stock or a made-to-order product or seasonal item that is on backorder, then you should refer to your order confirmation for the expected delivery date. We may experience delays beyond this date due to fabric delays or supplier issues, but we will keep you up to date if such a delay occurs.

If you have ordered multiple items from Home Garden Direct, all of your products will be shipped to you as soon as the final item is available in our warehouse and checks are complete. We do this to ensure that all of your products arrive at the same time for your convenience and also to help reduce our environmental impact. Thank you for understanding our policy.

If you need further assistance please contact us on 01793 290015 or by email.

Shipping methods

The shipping methods we currently use are Yodel and BJS. 

Delivery charges

Shipping to the UK mainland costs between £3.99 and £19.99 depending on the size of the item and delivery method. Total shipping costs are capped at one delivery fee per order.

How soon can we expect delivery?

For standard sized items, we will dispatch orders within two business days. Delivery will take place 1-3 working days after dispatch in Mainland UK.

We will deliver oversized items on a 2-man delivery service. The delivery date is arranged with you to suit your schedule. The delivery period can be extended an extra 7 days at no charge.

If you ordered an item from Home Garden Direct that is currently not in stock or a made-to-order product or seasonal item that is on backorder, then you should refer to your order confirmation for the expected delivery date. We may experience delays beyond this date due to fabric delays or supplier issues, but we will keep you up to date if such a delay occurs.

If you have ordered multiple items from Home Garden Direct, all of your products will be shipped to you as soon as the final item is available in our warehouse and checks are complete. We do this to ensure that all of your products arrive at the same time for your convenience and also to help reduce our environmental impact. Thank you for understanding our policy.

How Do I Return My Order?

We hope you love your new furniture, but if you change your mind, you can return your items to us for an exchange or refund within 28 days of receiving the item. A member of our customer service team will confirm your order and eligibility for a refund or exchange.

When we receive your returns, our warehouse team will check over the item to ensure it is in a re-saleable condition. This can take up to 14 days from arrival at our warehouse for your refund to be processed. Once your return is processed, we will refund you for the cost of the item excluding the initial delivery charge.

Please note that we will only accept your return if all the below conditions are met:

• Product is in its original packaging (as it arrived)

• Undamaged and unassembled

• Within 28 days of receiving your order